Frequently Asked Questions (FAQ)

Welcome to our FAQ page. If you don’t find your answer here, please contact us and we’ll be happy to help.

🧦 About Our Socks

What makes louluu socks special?

louluu socks are made from high-quality bamboo fibres, making them naturally soft, breathable, and antibacterial. They help regulate temperature, wick away moisture, and stay fresher for longer.

What sizes do you offer?

We currently offer two size ranges:

  • 36–40 (UK 3–6 | US 5–9) – available in White, Black, Red, Yellow, Beige, and Pink.

  • 41–45 (UK 7–10 | US 9–12) – available in White, Dark Blue, and Black.

Are the socks unisex?

Yes! All louluu socks are designed to be unisex and suitable for everyday wear.

🌱 Materials & Care

Are your socks sustainable?

Yes. Bamboo is a fast-growing, renewable resource that requires less water and pesticides compared to cotton. It’s a more eco-friendly choice.

How should I wash my louluu socks?

  • Machine wash cold (30°C)

  • Do not bleach

  • Tumble dry on low or air dry

  • Avoid ironing

Taking care of them properly helps maintain softness and durability.

📦 Orders & Shipping

Where do you ship?

We currently ship within the UK and Europe, US, Canada and other countries. 

How long does delivery take?

  • UK orders: 2–4 business days

  • Europe: 5–7 business days

  • International  7–14 business days

How much is shipping?

Shipping rates are calculated at checkout based on your location. Free shipping may be available on orders over a certain amount.

🔄 Returns & Exchanges

Can I return or exchange my socks?

Yes, we accept returns and exchanges within 30 days of purchase, provided the socks are unworn and in their original packaging.

How do I start a return?

Please email us at hello@louluu.com with your order number and we’ll guide you through the process.

💳 Payments & Security

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay.

Is my payment secure?

Absolutely. All transactions are encrypted and processed through trusted, secure payment gateways.

🤝 Wholesale & Partnerships

Do you offer wholesale options?

Yes! If you’d like to stock louluu socks in your store, please contact us at hello@louluu.com.